Services > Maintenance &
Offshore Customer Services for Maintenance and Support
come from a world-class team with global recognition
of our persistent effort in improving these services.
Reli-e-Marg follows a time proven strategy and methodology,
which precisely addresses the needs of product maintenance
services. This helps our customers enhance ROI on their
software products by significantly increasing response
times while optimizing on maintenance costs.
As of installation or delivery of the application
softwares being delivered by Reli-e-Marg, a user support
agreement can be concluded. This support comprises
assistance with the application and advice in the
event of an error, plus the analysis and elimination
of faults, which may also be caused by improper handling
or errors in operation of the software or hardware.
Customer Support and Maintenance
By accepting the software maintenance agreement,
Reli-e-Marg undertakes to provide maintenance, after
expiry of the warranty term, for the software applications
developed by us. Software maintenance normally comprises
the provision of troubleshooting and new releases.
These services are generally free of charge during
the term of the warranty, and cover error diagnosis
and elimination. The elimination of errors, i.e. departures
from the contractually defined software specification,
takes the form of delivery of corrected software.
Our direct Support is available to our clients during
our business hours from 9 am to 5 pm on Monday to
Friday. Outside those business hours all telephone
calls are recorded. Depending on the type of contract,
these messages are also called up by our Support standby
service outside business hours and any measures required
Formal training and hands-on training for the end
users of the applications is chiefly held in the field
during the period from trial operation to routine
start-up, or at a central location in the IT department
if basic principles and concepts are being taught.
Training can be of different types depending on the
kind of users undergoing it for the operation, programming,
supervision and management of the system. Training
may also be imparted to the relevant identified management
staff to ensure a smooth working environment after
significant upgrades. In addition, a separate offer
can be worked out at any time depending on the scope
required and the group of participants involved.